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From the Executive Director - February 2019

So far, 2019 has offered Texas both very cold and very mild conditions – a bit unpredictable as this new year advances.  Perhaps this corresponds to the unexpected combination of elements at work as the legislative session gets underway?  New leadership in the House has opened up new possibilities for cooperation on advancing public policy issues – a situation we welcome and look forward to as the Sunset process holds the promise of developing new guidance on matters of concern to our agency.   

ESAC Appointments Announced

AUSTIN, TX - The Texas Real Estate Commission is pleased to announce the recent appointments of seven new committee members to the Education Standards Advisory Committee (ESAC). Broker members: Mary Lou Henry, McAllen, Marion Napoleon, Grand Prairie, Ruben Peña, San Antonio, and Lori Solecki, Colleyville and educators: Scott Hilton, Houston, Kellie Stokes, Lewisville, and Kelea Youngblood, Austin, have all been appointed as members with terms set to expire in December 2020.

Sunset Commission Staff Report Published

The Sunset Commission has published on its website the Staff Report for the Texas Real Estate Commission and the Texas Appraiser Licensing and Certification Board. The Commission and Board will hold a joint meeting on October 12th in Austin to coordinate the Agency’s written response. As always, the meeting will be streamed live on our websites.

Customer Service Matters: How the Agency Has Improved

Good news! TREC and TALCB have implemented a new tool to improve customer service. A new call tree system has been added to our main customer services lines. This new system allows callers to select from a list of options that will direct them to the best available person to address their issue to get the answers or help they need.

The Sunset Review Process and Strategic Planning

Many of you know that the Texas Real Estate Commission (TREC) and the Texas Appraiser Licensing and Certification Board (TALCB) is currently undergoing a review by the staff of the Sunset Advisory Commission. But what is a Sunset review and why is it necessary?

In the mid-1970s, many states, including Texas, established Sunset laws as a method to introduce an additional level of accountability for state agencies. Here’s a breakdown of how the process works in Texas:

To The Consumers and License Holders of Texas:

The Texas Real Estate Commission takes pride in providing high quality education and licensing services, and effective consumer protection across Texas. In recent months, there have been significant issues with the quality of customer service we are providing to consumers and to our license holders. I take personal responsibility for addressing these issues. I want you to know that I – along with the entire Texas Real Estate Commission staff – recognize your frustrations, and we are committed to solving these issues.

From The Executive Director - Inspectors - April 2018

It’s been a busy start of the year for the Commission. I traveled around the state in March as part of our Agency’s biennial strategic planning listening tour. This allowed me to receive input first hand from license holders across the state about issues that impact them directly. Tony Slagle, the agency’s inspector staff liaison visited a local chapter of an inspector trade association to discuss concerns and answer their questions. This is something staff is committed to doing more often. On April 2, the agency held its 2nd Annual Residential Realty Summit in Austin.