Good news! TREC and TALCB have implemented a new tool to improve customer service. A new call tree system has been added to our main customer services lines. This new system allows callers to select from a list of options that will direct them to the best available person to address their issue to get the answers or help they need.
The agency has committed to implement a variety of measures to improve our customer service. This is a quick review of what we have done so far and what additional steps remain to be implemented to enhance our responsiveness.
Many of you know that the Texas Real Estate Commission (TREC) and the Texas Appraiser Licensing and Certification Board (TALCB) is currently undergoing a review by the staff of the Sunset Advisory Commission. But what is a Sunset review and why is it necessary?
In the mid-1970s, many states, including Texas, established Sunset laws as a method to introduce an additional level of accountability for state agencies. Here’s a breakdown of how the process works in Texas:
TREC has launched our new Name Management Tool to allow broker license holders to easily manage their names with the agency online and get in compliance with the new advertising rules.
TREC has launched our new Name Management Tool to allow broker license holders to easily manage all of their business names online and remain in compliance with the updated advertising rules.
The Texas Real Estate Commission takes pride in providing high quality education and licensing services, and effective consumer protection across Texas. In recent months, there have been significant issues with the quality of customer service we are providing to consumers and to our license holders. I take personal responsibility for addressing these issues. I want you to know that I – along with the entire Texas Real Estate Commission staff – recognize your frustrations, and we are committed to solving these issues.
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You answered "Yes" to this question on a first time sales agent application. Do not submit this first time sales agent application if you are trying to renew your license. Please call our office at 512-936-3000 or email us at information@trec.texas.gov for assistance with your online renewal.
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