Good news! TREC and TALCB have implemented a new tool to improve customer service. A new call tree system has been added to our main customer services lines. This new system allows callers to select from a list of options that will direct them to the best available person to address their issue to get the answers or help they need.
Many of you know that the Texas Real Estate Commission (TREC) and the Texas Appraiser Licensing and Certification Board (TALCB) is currently undergoing a review by the staff of the Sunset Advisory Commission. But what is a Sunset review and why is it necessary?
In the mid-1970s, many states, including Texas, established Sunset laws as a method to introduce an additional level of accountability for state agencies. Here’s a breakdown of how the process works in Texas:
TREC has launched our new Name Management Tool to allow broker license holders to easily manage their names with the agency online and get in compliance with the new advertising rules.
The Texas Real Estate Commission takes pride in providing high quality education and licensing services, and effective consumer protection across Texas. In recent months, there have been significant issues with the quality of customer service we are providing to consumers and to our license holders. I take personal responsibility for addressing these issues. I want you to know that I – along with the entire Texas Real Estate Commission staff – recognize your frustrations, and we are committed to solving these issues.
It’s been a busy start of the year for the Commission. I traveled around the state in March as part of our Agency’s biennial strategic planning listening tour. This allowed me to receive input first hand from license holders across the state about issues that impact them directly. Tony Slagle, the agency’s inspector staff liaison visited a local chapter of an inspector trade association to discuss concerns and answer their questions. This is something staff is committed to doing more often. On April 2, the agency held its 2nd Annual Residential Realty Summit in Austin.
The Broker Responsibility Advisory Committee (BRAC) is charged with examining experience requirements for potential substitution of education requirements to become a broker. The BRAC will review broker licensing requirements, minimum competency requirements, broker mentorship programs, and minimum service requirements.
To submit a comment to BRAC, please contact General Counsel.
The Commission held its regular quarterly business meeting on Monday February 12th during the Texas Association of REALTORS Winter meeting in Austin, and we offered real estate continuing education (CE) hours for attendance, so we had a number of extra license holders join us that day. The Commissioners re-elected Commissioner Arriaga as Vice-Chair and Commissioner TJ Turner as Secretary for the next 12 months.
The Commission met on November 13th for its regular quarterly meeting and it was one of the most productive – and lengthy – that we have had for many years. Despite its length, we recognized recent accomplishments and achieved some major milestones that we have been working on for over two years. We began by ratifying a very generous set of accommodations implemented in response to the unprecedented impact of Hurricane Harvey. Up to six full months of deadline extensions are available to those who really need them in the 60 counties declared as a Disaster Area by Governor Abbo
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