Consumer Information

New TREC Chair Appointed By Governor Abbott

Submitted by Christine Anderson on Fri, 2019-04-26 10:30

The Texas Real Estate Commission (TREC) is pleased to announce that Governor Abbott has named Scott Kesner of El Paso as Chair of the Commission. On April 24^th Mr. Kesner was confirmed by the Senate to serve on the Commission and his appointment as the Chair is effective April 25, 2019 and expires at the pleasure of the Governor. Mr. Kesner is the broker and owner of Century 21 The Edge with offices in El Paso, Midland and Snyder.

Brokers and Preferred Lists of Service Providers - What's Allowed?

Submitted by Christine Anderson on Fri, 2018-11-09 14:50

The Commission has received several questions about whether a broker may advertise about a service provider (such as a real estate inspector) and, if allowed, are there any limits to this type of activity?

Is the Sunset Process Done Yet?

Submitted by Christine Anderson on Wed, 2018-10-17 13:11

Contributed by - Tony Slagle – Deputy Executive Director

Using "Realty" In Team Names

Submitted by Christine Anderson on Tue, 2018-08-14 16:34

At the Commission Meeting on Monday, August 13, 2018, the Commission adopted changes to the advertising rules (§535.155) allowing Broker team names to include the term "realty," so long as the other requirements for team names are met. For example, a team name must still end with the word “team” or “group.” A team name of “John Doe Realty Group” is allowed, but a team name of “John Doe Realty” is not.

Customer Service Matters: How the Agency Has Improved

Submitted by Christine Anderson on Mon, 2018-07-23 22:03

Good news! TREC and TALCB have implemented a new tool to improve customer service. A new call tree system has been added to our main customer services lines. This new system allows callers to select from a list of options that will direct them to the best available person to address their issue to get the answers or help they need.

From the Executive Director: A Progress Report to Agency Stakeholders

Submitted by Christine Anderson on Thu, 2018-07-12 15:24

The agency has committed to implement a variety of measures to improve our customer service. This is a quick review of what we have done so far and what additional steps remain to be implemented to enhance our responsiveness.

The Sunset Review Process and Strategic Planning

Submitted by Tony Slagle on Thu, 2018-06-21 09:25

Many of you know that the Texas Real Estate Commission (TREC) and the Texas Appraiser Licensing and Certification Board (TALCB) is currently undergoing a review by the staff of the Sunset Advisory Commission. But what is a Sunset review and why is it necessary?

In the mid-1970s, many states, including Texas, established Sunset laws as a method to introduce an additional level of accountability for state agencies. Here’s a breakdown of how the process works in Texas:

To The Consumers and License Holders of Texas:

Submitted by Christine Anderson on Tue, 2018-04-10 15:58

The Texas Real Estate Commission takes pride in providing high quality education and licensing services, and effective consumer protection across Texas. In recent months, there have been significant issues with the quality of customer service we are providing to consumers and to our license holders. I take personal responsibility for addressing these issues. I want you to know that I – along with the entire Texas Real Estate Commission staff – recognize your frustrations, and we are committed to solving these issues.

From the Chair - Inspector Committee - March 2018

Submitted by Christine Anderson on Fri, 2018-03-09 10:13

The Inspector Committee met on Monday, February 26 at the agency headquarters in Austin. On the agenda was the election of officers for the upcoming year. I was reelected as the Chair of the Committee and am honored to serve again in this capacity. Lee Warren was reelected as Vice-chair and Brad Phillips was reelected as Secretary. I am committed, as I am sure all members of the Committee are, to continue to do my very best to keep the Committee moving forward and to remain open all viewpoints as we make important recommendations to the Commission.

Agency Strategic Planning Tour Announced

Submitted by Christine Anderson on Thu, 2018-02-08 15:40

AUSTIN, TX - The Texas Real Estate Commission (TREC) and the Texas Appraiser Licensing & Certification Board (TALCB) are pleased to announce our biennial strategic planning listening tour. License holders and the public are invited to participate in the agency’s preparation of its 2019-2023 Strategic Plan by offering input at one of the following sessions:

Texas Real Estate Commission

TREC

TREC