From the Deputy Executive Director - September 2019
Submitted by Christine Anderson on Tue, 2019-09-10 13:49August 31 marked the end of our fiscal year, and a lot has happened in this last year. Since September 2018, the agency has gone through Sunset review, a legislative session, and changes in the leadership team. The agency has been busy implementing the Sunset recommendations and statutory changes. The new leadership has been instrumental in revamping the agency’s front line communications, and the rollout of several new online tools has resulted in significantly shorter hold times and an overall better experience for people contacting the agency.