On June 2, 2021, TREC inactivated broker business entity licenses in error.  Upon discovery of the error, staff worked to resolve the issue and all licenses were restored by Friday, June 4, 2021.  For purposes of full disclosure, we wanted our license holders to know the details of what occurred and what we are doing to avoid any similar incident in the future. 

The Texas Real Estate Commission takes pride in providing high quality education and licensing services, and effective consumer protection across Texas. In recent months, there have been significant issues with the quality of customer service we are providing to consumers and to our license holders. I take personal responsibility for addressing these issues. I want you to know that I – along with the entire Texas Real Estate Commission staff – recognize your frustrations, and we are committed to solving these issues.

To Help Improve Response Times and Quality of Communication TREC Is Launching More Ways to Get In Touch With The Agency

We know many of you have had a hard time getting through to the agency. We're working every day to improve our response times and customer satisfaction. We are pleased to announce the launch of several new ways to get in touch with us: